streaming subscriptions.Getting some sort of appreciation for good work is an inherent human need. supermarkets on up to $6,000 per year in purchases (then 1%) René, for example, designed his own JWD certs to give employees.īut this is a wonderful problem for Delta to have - and one I hope they soon rectify.īlue Cash Preferred® Card from American Express Yes, there are more, DIY ways we can recognize Delta employees. with a code, etc) so employees and customers are confident due recognition is being received. Or, if Delta wants people to submit JWD-type recognition electronically above and beyond JWD - make it somehow trackable (i.e. How about six for Platinums and eight or ten for Diamonds? Silvers should get at least two, and Golds four. But for those of us who weren’t traveling during the pop-up events, why let that affect Delta employees?įor as much time as Delta’s elite flyers spend interacting with the mothership’s employees, maximums of two and four per Platinum and Diamond, respectively, are paltry. Yes, I appreciate they were available for the taking at Medallion Member Celebration pop-ups. Delta certainly doesn’t - and shouldn’t - give out unlimited JWD certs.Īnd, true, Delta employees will receive a very generous bonus next week.īut all Medallion members should get JWD. I understand JWD cost Delta money each time an employee redeems a certificate. Delta: Please Give ALL Medallions Job Well Done Certificates “We only hear (about) emails when it comes to a follow up because a customer is taking legal action and Delta wants a statement,” the person said. However, a different Delta employee provided a darker take. “‘Good’ letters sent to Delta are nice,” a Delta flight attendant once told me, “but I sometimes question if we actually get to see many of them.” I asked two Delta employees whether or not such messages find their ways to employees. (“Just like a credit card point rewards program.”) What About Emailing Delta?Ī few years ago, Delta introduced a specific email address dedicated to receiving compliments from Medallions. Job Well Done (JWD) certificates What Do Delta Employees Get for JWDs?Ĭertificates worth 500 points (as pictured above) are worth $5 that, according to one Delta veteran employee, can be exchanged for items or transferred to a debit card. Sorry to get all soft and mushy - but how great is that?! Heck, the pleasant surprises and big smiles that JWDs produce actually make my day. What I hear most often when I give a JWD is along the lines of, “You made my day. And making people feel welcome - not just human cargo. But there’s something to be said for going above and beyond. Yes, I understand the employees are doing their jobs. Or if an employee does something special for our daughter, we also enjoy expressing our thanks with a JWD. We usually give them to extra friendly, attentive flight attendants - especially if we’re traveling during a holiday period. We know that customer or client recognition can go a long way. Like most people, we’ve been interns and ultra-low level employees. (Certificate numbers can be given verbally to phone reps, FYI.) When we see Delta employee - a gate or check-in agent, flight attendant, Sky Club attendant, etc - who’s extra friendly or helpful, we give them a JWD. But for ones who really go above and beyond, recognizing them with Job Well Done certificates is a great privilege.īut here’s the problem: Platinums get (only) two JWD each year in their Medallion kits. Many of us can attest that most Delta employees provide exceptional service. One perk Platinum and Diamond Delta Medallion status holders enjoy is giving “Job Well Done” (JWD) certificates to deserving Delta employees. Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed or approved by any of these entities. Eye of the Flyer and CardRatings may receive a commission from card issuers. has partnered with CardRatings for our coverage of credit card products. Eye of the Flyer, a division of Chatterbox Entertainment, Inc.
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